FAQ

You decide which product you would like to buy and click the ‘add to basket’ button. You can do the same for any or all of the items that you wish to purchase, once you have finished purchasing you click on the basket icon and you can see all the items listed in your basket. At this stage you can add, edit quantity and delete items at your will.

Once you are happy with your items you can click proceed to checkout and our step by step system will guide you through the payment and delivery options. Your order will be then safely purchased through our secure payment systems. We accept all major Credit and Debit cards.

Due to Coronavirus delivery services will be delayed. Please note some international delivery services are unavailable, please check the Royal Mail’s website for the latest updates.

Gifts and Presents 

Please use the following shipping options to ensure speedy delivery. Our Free Shipping can take upto 7-9 working days to arrive

Royal Mail Signed For 1st Class - 2-3 day Proof of Delivery 

+ select Priority ShippingOption - Same day shipping order by 2pm. Working days only, weekend or bank holiday priority shipping orders will be shipped on the following working day morning.

Domestic mainland United Kingdom.

2pm last post, excludes Weekends & Bank Holidays

Free Shipping 7-8 days

Royal Mail 48 - 3-4 days £3.50

Royal Mail 24 - 1-3 days £5.00

Royal Mail Signed For 1st Class - 2-3 day Proof of Delivery £6.00

Royal Mail Special Delivery Full Tracking - 1-2 days £10.50

🎁 GIFT WRAPP + Royal Mail 24 £9.60

Europe  

Royal Mail International Standard No Tracking 5-8 days £7.00

Royal Mail International 3-5 days Proof of Delivery £15.00

North America - Canada, Mexico, United States  

Royal Mail International Standard No Tracking 8-14 days £8.00

Royal Mail International Tracked 4-5 days £15.00

Rest of World   International Shipping Tracked £17.00    

Please note, there is no mail delivery to street addresses in some countries.Use a PO Boxes address at various post office locations or to business addresses for delivery to employees. Please your country status here: https://www.royalmail.com/sending/international/country-guides

No you can check out as a guest; however we do recommend you set up an account so that you can track your order and leave feedback. You can also easily and safely shop again knowing that your details have been saved securely.

To create an account click on ‘Sign In or Register’ option at the top of the page and you will be able to sign in as a returning customer or register for a new customer account. You will need to give a few details such as an email address and create a password.

On the ‘Sign In’ page, choose the ‘Forgotten password?’ option and request a reminder by providing your email address. Remember to check your junk mail if this doesn’t appear in your inbox within 5 minutes.

Before you checkout you can change your delivery address please change this as you checkout as a guest or log in to your account and you can change it then.

You can not change your address after an order has been placed; the delivery will be made to the existing address that was provided before the order was placed.

 If an item cannot be posted at the address provided and is not collected from the Post Office, it will eventually be returned to sender whereby we can refund the items or get them sent back out to you at the correct address. Please take care to ensure all delivery details are up to date in PayPal to avoid delivery issues.

We have 2 return policies

1) General products

2) Gold and Sterling Silver Jewellery returns only

1. GENERAL RETURNS

We accept returns and offer refunds if it has been 30 days or less since the purchase was made. Earrings are non returnable or refundable due to hygiene reasons. All return postage cost will be made by the customer by Royal Mail Signed For service. We do not accept refunds or returns from international customers. Once your parcel is with us, your refund request will be processed within five working days.

If you change your mind about your purchase or the item is no longer suitable, we’ll be more than happy to exchange it for something you love. If the item you want to exchange for is less expensive than the original item, we will refund the difference to your chosen method of payment. If the item you want to exchange is for more than the original item, one of the Customer Care team will contact you to take an additional payment.

If your item is outside the 30 day return policy and or is faulty and outside the 30 day return policy please email our customer service department on hello@demiandco.com Once you send your item back to us it will be assessed and then a repair or replacement will be arranged. We will then contact you on an estimate for the repair cost or send the item back to you without repair depending on your choice.

If you received a free gift and wish to return your item, you will also be required to return the free gift.

FAULTY GOODS:

In the rare and unlikely event that you receive a damaged or faulty item, please email us on hello@demiandco.com with images of the faulty product.

Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of wear and tear will not be accepted as faulty.

Where possible, items will be replaced on request but only where such items are deemed faulty and depending on stock availability.

2. GOLD AND STERLING SILVER JEWELLERY (PLATED AND SOLID)

Our policy is not to credit returned items unless the item in question is faulty. Any discrepancies or defects should be reported and returned to us within 14 days via recorded delivery. We do ask that any returns are sent to us with a copy of the original Invoice or email order confirmation. Upon receipt of the item our silversmiths will verify the fault for manufacturing or intended damage. Any item displaying damage deemed to be a result of wear and tear will not be accepted as faulty. A full refund/credit will be issued if there has been a manufacturing fault. Please note that due to health and safety reasons all earrings and body jewellery that have been worn cannot be returned for hygiene reasons.

If you’ve received something as a gift but it’s not very you, please send it back with proof of purchase. If you have no proof of purchase then please contact our customer care team.

We welcome small and large retailers to become DEMI+CO stockists.

Click here to find out more

Select a ring which you own that properly fits the intended finger. Measure the inside diameter of the ring. If the ring falls between two sizes then we suggest buying the larger size

For the moment, if you’re based within the EU, your duties and taxes are covered by DEMI+CO. However there may be duties to be paid once the United Kingdom leave the EU.

If you are placing an order outside of the UK or EU, you may be asked to pay extra in addition to your shipping fees to cover the costs.

There are a variety of items to choose from on our website, why not have a look at our selection of gift options here. You can also read up on our gift guide here.

On our website is the best place to purchase the item seen on social media. If for any reason you can not find the item please email us on hello@demiandco.com

Please contact our team by calling or emailing. Telephone calls and emails will be answered during our office hours Monday to Friday, 9.30 am-5.30pm.

We may be able to cancel your order but we ask this to be done by telephone and within an hour of placing your order. If it is too late for us to cancel your order, you can return your order.

As soon as an order is placed, you should also receive a confirmation email. If you are worried your order has not gone through but payment has been taken, please email us and we can look into this for you.

Yes if you email us we can find out and let you know if an item is be restocked.

Please contact the customer service team with all your order details.

On some very rare occasion an item may be displayed on the website as in stock but it may have been out of stock by the time our team has gone to pick your order, this is a rare event and does not happen often.

If this does happen we will hold on to your order until the item is back in stock, or offer you a full refund on the item. We will do our best to keep you updated on the situation.

 Promotion codes and discounts can not be used in conjunction with any other offers and do not apply to sale items.

Please double check that the code you are entering is being entered in correctly, also please be sure to read the fine print as some codes are only valid for certain collections and items. Please also be aware that promotional codes found on third party websites may also not be valid.